Policies

We have developed our policies our customer convenience as our priority. Please review our policies carefully, especially if you choose to special order any of our products. If you would like to learn more please select from the following subject:

Special Order Policy
Special Order Policy (for items not in stock, or special requests-except table settings)

Do to the uniqueness of our product lines, we are often limited to the quantity's which can be produced in a given time, as well as the quantity which we may have stock. Although Higuera imports is known for keeping a large inventory and having continual container shipments during year of these prized and beautiful items, you may on occasion find items featured on our website that are not listed or listed as "out of stock". We would always like to encourage our customers to please inform our staff as to what your desires are, so that we may submit your order to our artists. Higuera Imports on every occasion possible will order your item at NO obligation to you, unless you would like the item reserved solely for you when it arrives. If you would like the item solely reserved for you, then we will require payment on the item. We do how ever offer a 30 day unconditional return policy (except shipping charges). We like to offer this service to our customers as we understand that you may often feel more comfortable seeing the item before committing to the purchase, we will make every effort within our control to honor our customer's requests. Please feel free to contact us to make any requests, we will investigate the request and respond back to you as soon as we can to inform you of the time and other issues which may be involved

We have no problem with the smallest request and will work to satisfy you if possible Return Policy for special orders:

• Even though your special order is being made expressly for you by our artists, we will except returns on the same store guidelines as our regular return policies. (table settings will be dealt with on a case by case basis)
  

Majolica tableware special orders:
Special orders for majolica place settings and serving pieces that are not in stock might have an approximate lead time of six months. Table settings will have varying delivery time lines, depending on the nature of the request as well as the quantity's. If we do not deliver within the written delivery date on your invoice you will not be responsible for the purchase, unless you would like to proceed with the order.

We have no minimum Quantity for our table setting orders, although we would like to follow the guidelines below for ease of ordering.

• A four-piece place setting includes pieces such as a salad plate, a dinner plate, a soup plate and mug other serving pieces are available such as wine goblets and a cup/saucer; however you are free to choose which pieces make up your place settings. You may combine different patterns with no problem
  
• Many of the patterns can be easily mixed and matched. The artists have a large variety of colors for their patterns, this provides for stunning combinations of patterns that can be completely suited to your decorating needs. We can help you coordinate your place settings and offer suggestions that will ensure the most stunning combination. Please do not hesitate to contact us with any questions regarding the endless possibilities of mixing and matching table settings.
  

Lead-time on special ceramic Orders:
As all special orders are custom made by our artist, please expect to wait three to six months for your individual requests to be completed. If we do not deliver within the written delivery date on your invoice you will not be responsible for the purchase, unless you would like to proceed with the order.

We will keep in touch with you during the waiting period with updates as we are informed from the artists. When your order has arrived, we will notify you, unpack, inspect, and prepare it for pick up or delivery then contact you to confirm your availability for receipt of the shipment or pickup.

Italian tables:
Lead-time on Special Orders:

• As all table special orders are custom made by our artist, please expect to wait three to six months for your individual requests to be completed. If we do not deliver within the written delivery date on your invoice you will not be responsible for the purchase, unless you would like to proceed with the order.
• Custom tables will be looked at on a case by case basis
• We will keep in touch with you during the waiting period with updates as we are informed from the artists. When your order has arrived, we will notify you unpack, inspect, and prepare it for pick up or delivery then contact you to confirm your availability for receipt of the shipment or pickup

Privacy Policy
When you place an order with us, we request your name, billing address, shipping address, credit card number and expiration date, and email address. We consider this information to be private/confidential, and we only keep your credit card information long enough to complete your transactions. We use a fully encrypted SSL web server for all of your transactions with Higuera Imports. Please ensure your web page shows the lock Icon in the lower right hand corner to ensure there are no server problems. Any information you provide to Higuera Imports will be kept by in complete confidence. We will not share any information with anyone, under any circumstances.

Secure Shopping
The communication of your credit card and other personal information with us are secured and encrypted using the latest technologies and industry standards. You can be assured that the information you are passing to us will be secure during its transmission and after its receipt by us. Always ensure the lock symbol is clearly shown on your toolbar below when doing transactions.

If at any time you have a question or concern about your personal data or information or the procedures we use to protect that information, please contact us immediately.

Ordering Information
Our customers are our greatest priority at Higuera Imports. Our courteous staff is available for your every need. Please contact us by e-mail at contact us or phone us 1-888-300-2059 if you prefer.

Your order will be shipped within three business days or we will advise you if there are circumstances that will delay us from completing this obligation. We ship insured via UPS and we can also ship overseas.

If your purchase is a gift and we would be happy to enclose your personalized gift card message.

We also have Gift Certificates that we can send out with the Cards if you prefer. Please note, when shipping a gift to a different address than yours, please complete both parts of the form for buyer and recipient.

Merchandise can be exchanged for 30 days from time of purchase with original packing and receipt, after 30 days we will exchange merchandise for store credit only. Return shipping for damages is Higuera Imports responsibility; otherwise customer pays the return shipping costs.

Please contact us about changes or deletions of addresses for our mailing list. This is a confidential list for our use only

Shipping Instructions, Returns
This information covers shipping instructions for all our products

SHIPPING is through common carrier for larger items. For smaller items we use UPS. Shipping rates are for the continental United States only. Please call us for overseas shipments, Hawaii, Puerto Rico, Alaska and Canada.

COST of Shipping is based on weight or volume (dimensional weight). To simplify calculation of this rate, an appropriate figure for the weight or dimensional weight has been entered for each product. Example if a chair weighs 40 lbs, the cost to ship will be 40 X Rate per pound (which is $1 at the moment of writing) = $40.0 plus a handling charge of $ 5.0.

All items are shipped FOB Poulsbo, Washington USA. You are responsible for receiving the shipment. If the carrier cannot make contact with you, the shipping liability is yours, since the shipping organization has performed their service (of getting the goods to you). If you need special arrangements please contact us or the shipping organization to try and accommodate your requirements.

RECEIVED DAMAGED
PLEASE NOTE ALL DAMAGE IMMEDIATELY, AND REPORT IT TO Higuera Imports immediately... If you are returning merchandise that was received damaged, you must notify Higuera Imports within 5 days of receiving your damaged items so that a claim may be filed with UPS.

ALWAYS PLEASE SIGN THE RECEIPT "SUBJECT TO INSPECTION FOR CONCEALED DAMAGE".

Higuera Imports will first try to repair or replace the damaged merchandise. If that is not possible due to lack of stock, an appropriate refund or adjustment can be made.

BACKORDERS
If an item is not in stock, we will notify you immediately. All Back Orders are kept open and shipped unless expressly cancelled by the customer in writing.

RETURNS
No items will be accepted back without prior Return Authorization. Please obtain a Return Authorization by calling or emailing us before returning ANY merchandise. Please return all materials in original NEW condition and original packing to avoid damage and to receive a full Product refund. If the product was on a free shipping promotion, the purchase price of the product less the shipping charges incurred will be refunded. No returns will be authorized beyond thirty (30) days after receipt of merchandise. After 30 days the item will be treated as under Warranty. No returns will be authorized for permanently assembled items.

In the event of a return please:
a) Contact Higuera Imports at the following: phone 360-779-4050 fax 360-779-4057
b) Pack product as you received it (on a pallet, if shipped on a pallet). This is so that the product does not get damaged in shipment.
c) Send Package back with shipper prepaid, just as you would with a catalog apparel retailer when the product did not fit you just right.
d) Credit for purchase price of product will be given when received, inspected for damage, use etc, and processed.

Return policy

Merchandise:

• Returns are gladly accepted within 30 days of the original purchase with the original receipt or a gift receipt, as long as the item has not been used and/or damaged. Gifts may be exchanged for store credit only. ( Max limit 90 days)Shipping and handling charges are non-refundable.
• If you have purchased any product from Higuera Imports that has not met your expectations, we are always pleased to
• process an exchange for other merchandise or
• Issue a store credit that can be used at anytime. Unfortunately, we are unable to issue a refund if it has been over 30 days from original purchase
• Return shipping expenses are the responsibility of the customer or gift recipient if the item is not defective. Only use our original packaging/boxing when returning, as Higuera Imports is not responsible for returned items that arrive broken. All items being returned must be in the original (new) condition when we receive them, we highly recommend that you insure for the full value on all returned merchandise.

Advertised specials are believed to be correct, not responsible for possible text errors or omissions.

Thank you
We appreciate your business!!

Higuera Imports
www.higuerahardwoods.com

Phone 360-779-4050
Fax    360-779-4057
Toll free: 888-300-2059

Please visit this site and help if you can: http://www.5ontheway.com/